A little clarity
before we begin.
Straightforward answers about our services, process, and what to expect when working with Redbeard.
Let’s cover the essentials.
What services does Redbeard offer?
We focus on managed IT services, web and software engineering, and forensic security. An engagement can focus on one area or combine them around a larger business need.
Can you work with our existing IT team or provider?
We can discuss a focused role alongside your existing team, with responsibilities, access, and communication agreed before work starts.
Do you work on existing websites and software?
Yes. We can start with a review of an existing website, application, integration, or workflow and recommend improvements based on its condition and your goals.
How are projects priced?
Pricing depends on the scope, complexity, access requirements, and level of ongoing involvement. We define the work and provide a proposal before proceeding.
What does managed IT coverage include?
Coverage is tailored to the engagement. Supported systems, service hours, response expectations, and exclusions are defined in the proposal or service agreement.
How do forensic security engagements begin?
We first discuss the question you need answered, the systems involved, your authority to authorize the work, and any preservation or specialist requirements. The scope and handling process are agreed before analysis begins.
Should I send evidence or passwords through the contact form?
No. Use the form for a brief, non-sensitive description. We can discuss an appropriate way to exchange sensitive material after the engagement and handling requirements are established.
Can you guarantee security or a specific investigation outcome?
No responsible engagement can guarantee that a system will never be compromised or that an investigation will establish a particular conclusion. We describe findings, limitations, and practical next steps clearly.
What should I prepare for our first conversation?
Bring a short description of your challenge, the systems or processes involved, your priorities, and any target dates. You do not need to have a technical specification ready.
What happens after a project launches?
We agree on handover, documentation, and any maintenance or ongoing support as part of the engagement, so ownership and next steps are clear.
